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Service Standards
Our Service Standards - St Georges is proud of the services we provide for our tenants and leaseholders.
Our Housing Service Standards document...
- makes it clear what standards of service our tenants and leaseholders can expect from us
- enables us to monitor the quality of services we provide to our tenants and leaseholders.
View/Download:- St Georges Service Standards document 
Copies of the Service Standards are also available from our local area offices, or from the St Georges Service Improvement Team.
St Georges Service Standards are reviewed regularly with tenant and leaseholder representatives.
If you feel that our service standards are falling short of what's promised then please let us know online, see "Complaints, Compliments and Comments".
The Service Standards document includes details of our service standards and provision in each of the following areas :-
- Customer Service Standards
- Estate Management Service Standards
- Complaints Service Standards
- Repairs Service Standards
- Resident Involvement Service Standards
- Tenancy Management Service Standards
- Leaseholder Service Standards
- Anti-social Behaviour, Hate Crime and Domestic Abuse Service Standards
- Sheltered Housing Service Standards
- Contractor Service Standards
- Aids and Adaptations Service Standards
- Careline Service Standards
- Gas Servicing and Gas Safety Checks Service Standards
- Empty Homes Service Standards
- Income Collection Service Standards
- Improving Homes Service Standards
- Right to Buy Service Standards
Our Customer Service Standards - What our customers should expect from St Georges staff
We expect our staff to:-
- Provide you with the help and information you need
- Be courteous to you
- Treat you fairly and equally
View/Download:- St Georges Customer Service Standards Leaflet
Copies of the Customer Service Standards are also available from our local area offices, or from the St Georges Service Improvement Team.
St Georges Cutomer Service Standards are reviewed regularly with tenant and leaseholder representatives.
If you feel that our customer service standards are falling short of what's promised then please let us know online, see "Complaints, Compliments and Comments".
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