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Comments, Complaints & Suggestions...
Comments and Suggestions
If you have any suggestions that could help improve the service Careline provides, please contact us and speak with a member of our staff.
or, submit your comment or suggestion online now 
Complaints
If you wish to make a complaint about any aspect of the Careline service, please contact us You can speak to any member of staff, or alternatively, you can write to the Careline Service Manager.
Compliments and Letters of Appreciation
If you feel you have received particularly good service please let us know. Good positive feedback is always welcome.
Here are some of the things people have said about us in the past:
"I dropped a Careline application form in at 10am for my wife's mum and the alarm was fitted at 3pm. Please extend my thanks to Careline for their excellent service." - Mr Carrigan, next of kin
“I am very grateful to Careline as I would not be alive now but for them, especially when I slipped in the bath last June.” – Mrs Jones, client
“A wonderful service, always very helpful, very prompt.” – Mrs Syme, next of kin
“We are very pleased with the service, everybody is helpful and attentive. It gives me peace of mind to know there is someone to call if needed.” – Mr Marsden, client
“I am 81 years old and rely on this as I cannot get about and I know I can count on this scheme when I am in difficulties.” – Mrs O’Neill, client
“Since joining Careline I have peace of mind and don’t feel cut off from the outside world. God bless you all and the work that you do. Thank you.” – Mrs Day, client
“I had fallen in an awkward position, and after trying for some time, was unable to get up. No injury, just difficult. My son was called and helped me very quickly. Outcome: satisfactory. This emergency response is excellent and could easily prove to be a lifesaver.” – Mrs Jones, client
“My mother has died as the result of a fall. She got bronchial pneumonia. For some reason she was not wearing her pendant. I feel if she had been the outcome would have been very different. I think your service is brilliant and can’t thank you enough for all the care over the years.” – Mrs Crawley, next of kin
“I think (it) is very good & would recommend it to anyone who needed your help. Thank you so much.” – Mrs Turner, client
“I had need to use the Careline service a few months after first registering and was extremely impressed by the first class service.” – Mr Kimble, client
“Careline acted in a very prompt and professional manner in dealing with my mother’s safety and welfare. Most importantly, the officers involved showed they really cared.” – Mr Garner, next of kin
“When I called Careline I had fallen in the garden and could not get up, although I was not injured. Careline alerted my neighbour who was able to give me (the) necessary assistance.” – Mrs Hight, client
“This is the first time I have had to use Careline. I was very impressed with the speed in which my call was dealt with, and certainly feel much safer alone, as do my family, it is peace of mind for them. Thank you for your help.” – Mrs Cornwall, client
"I am writing to notify you that my mum died suddenly on Tuesday evening, 27 December 2005. She had your Careline pendant around her neck at the time and it has helped all in the family to think that whatever happened, happened so suddenly...that she had no time to press the alarm. It also helped us to know that while she was living in her own home alone that she could always get in contact for help via the Careline." - Mrs Harris, next of kin
"It gives me peace of mind to know that help is near when I need it. Without your valuable service it would be impossible for me to continue to live in my own home – I would have had to go into care a long time ago. Thank you all." - Mrs Tennison, client
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